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What should I do if I have technical issues?
What should I do if I have technical issues?

Learn to troubleshoot a few technical issues with your online course.

Updated over a week ago

We have tried to make our website and courses as easy to follow as possible. But we do know that, from time to time, our students might experience technical issues. So to make things a little easier, we’ve put together this list of how to fix the most common technical issues.

You aren’t able to login to your account

If you’re having trouble logging in to your account, first double-check that you’re using the correct User ID. This was sent to you in your welcome email and is three lowercase letters, followed by seven numbers - eg. abc1234567. The password that you use to log in is the one you set when you created your user account, this was also included in your welcome email.

If you’re still not able to log in with these details, you can clear your browser’s website data (your cache) and then try again. There are different ways to do this depending on your device and browser, so you might have to search online for the steps.

You’re logged in but can’t find your course

When you first log in to your account, you’re taken to your ‘Dashboard’. This is like your own individual homepage. On the left-hand side, there is an option called ‘My Courses’, which takes you to a page that lists the courses that you’re enrolled in. Once you’re on this page, you can click the ‘Enter Course’ button to go to your course page and get started.

You’re having trouble loading the video lessons

AIFS courses work on most computers, laptops, tablets and mobile devices.

If you’re having trouble watching the videos, we have found that using Google Chrome will usually fix the issue. This web browser is available as a free download either online or from your app store.

If you have a technical issue and can’t find the answer here in the FAQs, please contact our support team and they’ll be happy to help you!

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